Six Tactics of Professional Follow Through

May 22, 2014 7:39 am Published by Leave your thoughts

Ronald Reagan after negotiating with the Soviets to reduce nuclear warheads proclaimed his policy would be: “Trust but Verify”. We try to adopt the same standard on assigned tasks in our organization.

  1. If you are a professional, you do not assume a request of an outside party is completed.
  2. If you request forms, personal interaction or any other important task of an outside third party it is YOUR responsibility to follow up and verify the task is complete.
  3. If you commit to an individual that some task will be completed, be sure it is completed even if someone else has to do some element of it.
  4. Hold third parties accountable. Assumptions always get you in trouble, ask for confirmation
  5. That is a critical part of good customer service.
  6. Provide the same courtesy when someone asks you to complete a task – let them know you are working on it and let them know when it is complete.

The standard at Competitive Solutions is that when you complete a task at another individual’s request, you send them an email confirming the task is complete.

Adopt a high standard for yourself and others will follow.

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This post was written by Brian White

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