Scheduling efficiency requires three tactics:
1. Know why you are scheduling.
- What service or problem?
- What provider?
- Same problem or new problem?
2. Know what your timeframe is.
- When do they need to return?
- All return times are general – 1 week does not mean exactly 7 days, it means 5-9 days.
- How long does the provider need to treat that patient?
3. Offer the patient two options of appointments.
- Never ask “When do you want to come in?”
- Always offer two options – “Would you prefer Tuesday at 8 or Thursday at 2?”
- If the patient refuses the first two offered, offer two more….
- Lead the patients to the best place on the schedule for our efficiency and gets them out quicker.
Always bunch appointments together – Don’t book one appointment at 1PM and the next for that day at 4PM. When we are slow those gaps kill us.
The patient does not need to know how open or booked your schedule is.
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This post was written by Brian White